Thank you for choosing to shop with us. We want to ensure your satisfaction and provide you with a seamless shopping experience. In the event that you need to return a product or request a refund, we have established the following refund and returns policy:
- Eligibility for Refunds and Returns: a. Defective or Damaged Products: If the product you received is defective, damaged, or not functioning as intended, you may be eligible for a refund or exchange. Please contact our customer support to initiate the process. b. Incorrect Orders: If we have made an error with your order, such as sending you the wrong item or an incorrect quantity, please notify us within [X] days of receiving the order. We will arrange for the return and replacement of the incorrect product at no additional cost to you.
- Return Process: a. Contact Customer Support: To initiate a return or request a refund, please contact our customer support team at email@example.com. Provide the order number, details of the issue, and any supporting documentation or photos, if applicable. b. Return Authorization: Our customer support team will guide you through the return process and provide you with a return authorization number (RMA) if required. This number must be clearly marked on the package. c. Packaging and Condition: Please ensure that the product is returned in its original packaging, along with any accessories or documentation that came with it. The item must be in its original condition, unused, and free from any signs of wear or damage. d. Return Shipping: Customers are responsible for shipping the item back to us, unless otherwise specified by our customer support team. We recommend using a trackable shipping method and purchasing insurance for the returned item, as we cannot be held responsible for lost or damaged packages during transit.
- Exceptions and Special Circumstances: Customized or Made-to-Order Products: Products that have been customized or made-to-order specifically for you may not be eligible for return or refund, unless they are faulty or damaged.
- Contact Information: If you have any questions or require further assistance regarding our refund and returns policy, please contact our customer support team at firstname.lastname@example.org.
Please note that this refund and returns policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay informed about any updates.
Last updated: 23/05/2023